Privacy Policy

Last updated: 14 March 2025  |  Effective from: 14 March 2025  |  Version 2.1

Lotto Live AU (operated by Niveau Digital Pty Ltd, ABN 47 382 019 453) is committed to protecting the privacy of all individuals who interact with our website, lottoliveau.com. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how we comply with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you acknowledge that you have read, understood and agreed to the practices described in this policy. If you do not agree, you should discontinue use of lottoliveau.com.

1. Who We Are

Niveau Digital Pty Ltd trading as Lotto Live AU is an Australian company incorporated in New South Wales. Our registered office is at 200 George Street, Sydney NSW 2000. We operate an independent lottery results and statistics information platform. We are not affiliated with any Australian state lottery operator, and we do not sell lottery tickets.

2. What Personal Information We Collect

We may collect and hold the following categories of personal information:

  • Contact information: Name, email address, phone number, and postal address when you submit our contact form or subscribe to updates.
  • Technical data: IP address, browser type and version, operating system, referring URL, pages viewed, time and date of visit, and duration of visit — collected automatically via server logs and analytics tools.
  • Preference data: Your chosen notification preferences and site configuration settings stored in your browser's local storage.
  • Correspondence: Any information you provide when you email us or send us a message through the contact form.
  • Cookie data: Information gathered through cookies and similar tracking technologies. See our Cookie Policy for full details.

We do not collect sensitive personal information (as defined under the Privacy Act), financial information, payment card details or government identifiers.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you complete our contact form, subscribe to email notifications or correspond with us
  • Automatically from your device when you visit our website, through cookies, web beacons and server logs
  • From third-party analytics providers including Google Analytics 4 (see Section 7 below)

4. Why We Collect and Use Personal Information

We collect and use your personal information to:

  • Respond to your contact form submissions and answer your enquiries
  • Provide and improve the content, features and functionality of our website
  • Send you email notifications about draw results, if you have opted in to that service
  • Analyse website traffic and user behaviour to improve user experience
  • Detect, investigate and prevent technical issues, fraudulent activity and abuse
  • Comply with legal obligations under Australian law
  • Enforce our Terms of Use and other agreements

We process personal information only where we have a lawful basis to do so — typically your consent, a contractual necessity, or our legitimate business interests where those interests are not overridden by your rights.

5. Disclosure of Personal Information

We do not sell, rent or trade your personal information to third parties. We may share personal information with:

  • Service providers: Third-party companies that help us operate our website, including web hosting providers (Vercel Inc., USA), email delivery providers and analytics platforms. These parties are contractually obligated to protect your information and process it only on our instructions.
  • Law enforcement and regulators: Where required by law, court order or government authority.
  • Professional advisers: Our lawyers, accountants and auditors, subject to professional confidentiality obligations.

Some of our service providers are located outside Australia, including in the United States of America and the European Union. Where we transfer your information overseas, we ensure appropriate safeguards are in place consistent with our obligations under Australian Privacy Principle 8.

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes for which it was collected:

  • Contact form submissions and correspondence: 3 years from the date of the last communication
  • Email notification subscription data: Until you unsubscribe plus 12 months
  • Server log data: 90 days on a rolling basis
  • Analytics data: 26 months (governed by Google Analytics 4 retention settings)

When data is no longer required, we delete or permanently de-identify it.

7. Google Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects data about your activity on our site using cookies. The data collected includes pages visited, session duration, device type, geographic region and referral source. This data is aggregated and does not directly identify you.

Google Analytics data is processed by Google Ireland Limited (European Economic Area) and Google LLC (USA). You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on. Our use of Google Analytics is governed by IP anonymisation and we have entered into a Data Processing Agreement with Google.

8. Cookies

Our website uses cookies and similar technologies. For full details of the cookies we use, their purpose and how to manage them, please refer to our Cookie Policy.

9. Security of Personal Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include HTTPS encryption for all data transmitted to and from our website, restricted staff access, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, out-of-date or incomplete personal information
  • Make a complaint if you believe we have breached the Privacy Act
  • Opt out of direct marketing communications at any time

To exercise any of these rights, please contact us at [email protected] or write to us at our registered address. We will respond within 30 days.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact our Privacy Officer at [email protected]. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Children's Privacy

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted personal information to us, we will delete it promptly. If you believe a minor has provided us with their information, please contact us immediately.

13. Links to Other Websites

Our website contains links to external websites, including official lottery operator platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our website after a change constitutes acceptance of the updated policy.

15. Contact Our Privacy Officer

For any privacy-related questions or requests, please contact: